Last updated: March 8, 2026
We want you to be satisfied with Kridona. This policy explains how refunds work for each type of purchase on our platform.
Cancel anytime. You can cancel your subscription at any time from your billing settings. No questions asked.
No refund for the current period. When you cancel, you will not be charged again, but we do not issue refunds for the remaining time in your current billing period.
Access continues until period ends. After cancellation, you retain full access to your plan features until the end of your current billing cycle.
Example: If you cancel on day 15 of a monthly subscription, you keep access until day 30 and will not be charged for the next month.
All credit pack purchases are final. Credit packs are non-refundable, including any unused credits. Once purchased, credits remain on your account and do not expire.
Billing errors. Duplicate charges or clearly erroneous billing will be reviewed and reversed on a case-by-case basis.
All marketplace app purchases are final. Because marketplace apps grant immediate access to source code, purchases are non-refundable under normal circumstances.
Exception — broken app. If the purchased app fails to run due to a defect present at the time of sale (build errors, broken core functionality, missing files that prevent the app from running), you may request a refund within 7 days with evidence of the defect. We will verify and, if confirmed, issue a full refund.
Refund method. Approved refunds return to the original payment method via Stripe and typically clear in 5-10 business days.
All Community Store purchases are final. Community Store apps grant immediate code and deployment access and are non-refundable under normal circumstances.
Exception — broken app. If a purchased Community Store app fails to run due to a defect present at the time of sale, you may request a refund within 7 days with evidence. Verified defects will receive a full refund.
Seller portion reversed. When a broken-app refund is processed, the seller's share is reversed via Stripe Connect and the seller is notified.
To request a refund, email us at support@kridona.com with the following:
We aim to process all refund requests within 3 business days.
In exceptional circumstances (e.g., platform outage that prevented use, billing errors, duplicate charges), we may issue refunds outside of the standard policy. Contact support@kridona.com and we will review your case individually.