Last updated: July 23, 2026
Sales are final once delivered or consumed.
Kridona sells instantly-delivered digital software and consumable AI compute. Delivered apps and spent credits are non-refundable. Two narrow exceptions exist — a completely unused credit pack within 14 days, and a marketplace app that materially fails to work as described (we fix first) — see section 4. Please use the free demos before you buy.
Marketplace apps — final upon delivery. Once a purchase completes, the app is cloned into your account and deployed to your own live URL — this is immediate and cannot be undone. If the app materially fails to work as described, section 4 applies: we fix it first, and refund if we cannot.
Community Store apps — final. Purchases grant immediate code and deployment access and are non-refundable.
Credits — spent credits are final: they pay for real AI and infrastructure the moment you build. A credit pack that is entirely unused can be refunded within 14 days of purchase (see section 4).
Subscription charges — final. You may cancel anytime and you will not be charged again, but we do not refund the current or any past billing period. You keep full access until the period you have already paid for ends.
Kridona sells instantly-delivered digital software. These are the reasons all sales are final:
Try before you buy — for free.
Every app in the Marketplace and Community Store has a fully working, live demo you can explore before purchasing. You can see exactly what you are getting — the design, every page, and how it works — at no cost and with no account required. Because you can evaluate the complete product for free, a purchase reflects a decision made with full information.
Delivery is instant and irreversible.
The instant your payment completes, the entire app — its full source code — is copied into your account and deployed to a live URL that is yours. Unlike a physical product, there is nothing to send back: the digital goods have already been transferred to you in full and cannot be un-delivered.
You keep the product permanently.
After purchase you have full, lasting access to the app's code — you can run it, edit it, rebrand it, export it, and host it yourself. Once that access is granted it cannot be revoked, so a refund would mean giving the product away for free. This is why software sold with source access is final everywhere it is sold.
Real costs are spent immediately.
Building and generating apps consumes real, non-recoverable AI compute and cloud infrastructure the moment the work runs. Credits pay for that consumption directly, so they cannot be returned once used.
Cancel anytime — no lock-in.
Subscriptions can be cancelled at any moment from your billing settings, which stops all future charges. Because you are never locked into a future term, there is no partial period to refund.
At checkout you expressly consent to the digital content being delivered immediately, and you acknowledge that by doing so you lose the statutory 14-day right of withdrawal that would otherwise apply to consumers in the EU/UK once performance has begun. Completing a purchase means you accept this policy. Nothing in this policy limits any statutory rights that cannot be waived under the law that applies to you — including remedies for digital content that is defective or not as described.
Entirely unused credit packs — 14 days.
If you bought a credit pack and have not spent a single credit from it, contact us within 14 days of purchase and we will refund it in full. The moment any credit from the pack is spent, real compute has been consumed and the pack becomes final.
A marketplace app that materially does not work — fix first.
Every marketplace app carries a working live demo, and we stand behind it. If your purchased copy materially fails to function as described in the listing, report it within 14 days of purchase: we will fix it. If we cannot make it work as described within 14 days of your report, we will refund the purchase. This does not cover change of mind, personal taste, or modifications you made to the code.
Contact us before disputing a charge with your bank — genuine problems are solved fastest at support@kridona.com. Chargebacks filed without contacting us first, for purchases delivered under this policy, are treated as payment abuse and may result in account suspension. We may also apply a goodwill refund at our sole discretion in cases this policy does not cover — that discretion never creates an obligation.
This is the one thing not covered by the policy above, because it is not a refund of a valid purchase: if you were charged in genuine error — a duplicate charge, a technical billing fault, or a charge you did not authorize — contact us and we will investigate and correct it. This is us fixing a mistake, not returning money for a product you chose to buy.
We would much rather answer your questions before a purchase than after. Open the free demo, take your time, and if anything is unclear email support@kridona.com first. For a genuine billing error, contact the same address with your account email and the transaction in question.