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KRIDONASupport desk — signals, SLA tracking, AI reply drafts, and a public customer portal
9-page support-desk OS that ships branded as SignalDesk — tickets are 'Signals'. The Signals workspace pairs a 360px list with an expandable detail view; conversations thread with internal notes and an AI assistant that drafts replies from the thread plus your published knowledge-base articles. SLA policies show live countdown rings that pulse on breach; priorities (critical / high / normal / low) mark rows with colored edge accents. The public customer portal lets customers submit a request, sign in, and track their own tickets. Auto-assign hands new signals to an online agent — round-robin, least-busy, or by specialty — inside your working hours. Command Center dashboard with real Recharts graphs (response times, SLA compliance, breakdowns), contacts with history, a canned-responses library, knowledge base with editor and search, and team management. Dark ink theme with cyan, coral and mint accents.